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Online Mobile Parts

Frequently asked questions

How easy is it to replace iPhone parts on my own?

Replacing iPhone parts is simple if you have the right tools. For iPhone screen replacements and iPhone battery replacements, we provide everything you need to replace the screen or battery yourself, including the tool kit. If this is your first repair, we recommend making it easier (and future repairs too) with our Service 138 Piece Repair Tool Kit, recommended by our technicians.

I ordered the wrong part - how can I exchange it or request a refund?

If you’ve purchased the wrong part, you can request an exchange or refund within 14 days. To qualify, the item must be unused, undamaged, and returned in its original packaging. Return postage fees apply. Full details are available in our Returns Policy.

Do the parts from Online Mobile Parts include a warranty, and how long does it last?

Yes - every part we supply includes our 2-year Australian warranty. Wholesale customers receive extended coverage, with Enterprise accounts eligible for a lifetime warranty. You can find full terms and conditions on our Warranty Information page.

Does Online Mobile Parts offer wholesale pricing, and how do I qualify?

Yes - once your account spend reaches the eligibility threshold, your account will be upgraded to our Wholesale Program. This unlocks access to exclusive pricing, increased cashback rewards, and extended warranty benefits.

What level of quality and reliability can I expect from your replacement parts?

We supply premium-grade replacement parts sourced from trusted factories. Each component is subjected to strict quality control, including optical inspection, touch and display calibration, flex-cable solder-joint integrity testing, and cycle-tested durability checks. This ensures reliability, accurate colour reproduction, and proper fitment. All parts are covered by our 2-year warranty.

When will my order be dispatched after I place it?

Orders placed before 12:00 PM AEST are dispatched the same business day. Orders placed after the cut-off are dispatched the following business day. You can review full details on our Delivery Information page.

How long does delivery take for standard and express shipping?

Delivery time depends on the shipping method and your location. Standard Post usually takes 0–5 business days, while Express Post is typically 0–3 business days for most metro areas. Tracking is included with every order so you can follow your delivery. For more details, see our Delivery Information page.

Which payment methods are accepted when ordering online?

We accept a wide range of payment methods including major credit/debit cards, PayPal, WeChat Pay, Alipay, Zip Pay, Afterpay and more. Available options will be displayed at checkout.

How do the Reward Points work, and how can I redeem them?

Our Reward Points program gives you cashback value on every purchase. You’ll earn points for every $25 spent, and these can be redeemed as discounts on future orders. Full details on earning and redeeming points are available on our Reward Points page.

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