Replacing iPhone parts is simple if you have the right tools. For iPhone screen replacements and iPhone battery replacements, we provide everything you need to replace the screen or battery yourself, including the tool kit. If this is your first repair, we recommend making it easier (and future repairs too) with our Service 138 Piece Repair Tool Kit, recommended by our technicians.
Delivery Information
Important: All orders are dispatched from Brisbane, QLD. Same-day dispatch applies to orders placed before 12:00 PM AEST (Mon–Fri). Orders placed after this time ship the next business day.
Quick Delivery Summary
- Cut-off: Orders placed before 12:00 PM AEST ship the same business day.
- Free Shipping: Standard Parcel Post free for orders over $100.
- Flat Rates: $9 Standard under $100, $14 Express any order.
- Delivery Times: Standard Parcel Post is usually 0 to 5 business days. Express Post is usually 0 to 3 business days for parcels that can travel by air. Rural areas, WA, TAS and NT may take longer.
- Tracking: Sent by email after dispatch.
- Batteries: Orders containing lithium-ion batteries are sent by road only. If Express Post is selected, the parcel still travels by road and may take longer than regular Express Post parcels that can travel by air.
- Backorders: Orders with backordered items are held until all items are in stock (no split shipments).
This is a summary only. Please read the full Delivery Policy below for complete terms.
Delivery Information
All orders are dispatched via Australia Post with tracking provided. Orders placed before 12:00 PM AEST are shipped the same business day.
Shipping Options at a Glance
| Order Value | Shipping Method | Cost | Estimated Delivery |
|---|---|---|---|
| Over $100 | Standard Parcel Post | Free | 0–5 business days |
| Under $100 | Standard Parcel Post | $9 flat rate | 0–5 business days |
| Any | Express Parcel Post | $14 flat rate | 0–3 business days |
Orders Over $100 → Free Standard Parcel Post
- Applies to all orders over $100 (excluding shipping).
- Dispatched with tracking via Australia Post.
Orders Under $100 → $9 Flat Rate Standard Parcel Post
- Applies to all orders under $100.
- Dispatched with tracking via Australia Post.
All Orders → $14 Flat Rate Express Parcel Post
- Optional upgrade to express post for faster delivery.
- Dispatched with tracking via Australia Post.
Delivery Timeframes
Standard Parcel Post
- Estimated 0–5 business days after dispatch.
- WA, TAS, NT and rural areas may take longer.
Express Parcel Post
- Estimated 0–3 business days after dispatch.
Shipping Delays
We aim to dispatch all orders promptly, but delays may occasionally occur due to factors outside our control - for example weather events, peak holiday volumes, or Australia Post disruptions.
Once an order has been dispatched, delivery times are the responsibility of Australia Post and outside our control.
Tracking Information
Tracking numbers are sent via email once your order is dispatched. Please note it may take up to 24 hours for tracking to become visible in Australia Post’s network.
Incorrect Delivery Information
Please double-check your delivery address at checkout. We are not responsible for delays, losses, or redelivery costs resulting from incorrect or incomplete shipping details provided by the customer.
Lost or Damaged Parcels
If your parcel arrives damaged, please contact us at sales@onlinemobileparts.com.au within 7 days of delivery. If your parcel has not arrived within the expected delivery timeframe, please contact us as soon as possible so we can open an investigation with Australia Post on your behalf.
Orders Containing Batteries
Australia Post does not allow lithium-ion batteries to travel by air. Any order containing a battery must be sent by road transport only.
If Express Post is selected at checkout, the parcel will still travel by road and may take longer than regular Express Post parcels that can travel by air, especially to Western Australia, Northern Territory, regional areas and remote areas.
Orders Containing Backordered Items
If your order contains both in-stock and backordered items, the entire order will be held until the backordered item arrives. We do not split-ship orders.
Order Pickups
We do not currently offer in-store pickups. All orders are shipped from our Brisbane warehouse.
