Warranty Information

Our warranty policy is simple: All replacement parts purchased from Online Mobile Parts are backed by our 2 year Australian warranty which covers faults resulting from fair use. Fair use does not cover damage caused during installation or user error.

Troubleshooting: How to resolve most replacement part issues

  1. Power down the device.
  2. Disconnect the battery on the device.
  3. Disconnect the replacement part.
  4. Inspect the replacement part, check for any visible damage to the part, flex cable or connection.
  5. Gently clean the replacement part connection.
  6. Gently clean the connection point on the device.
  7. Reconnect the replacement part, ensuring the connection is seated correctly.
  8. Reconnect the battery on the device.
  9. Power on the device.

How to lodge a warranty claim

Notice: Our warranty does not cover damage caused during installation or user error.

  • Ensure you have completed the troubleshooting process above.
  • Record a video of the issue to assist us in quickly verifying the issue.
  • Send us an email with the video, summary of the issue and clear photo of the QR code on the back of the screen.
  • Once verified, we will send you a postage paid return label, which you can print and attach to the original packaging you received your item in.
  • Once you have posted the return and it's had its first scan, we will dispatch your replacement part.