Warranty Information

Important: Contact us for approval before returning an item. Returns sent without approval may be delayed or returned to the sender. Batteries must not be posted without return instructions from us.

Quick Warranty Summary

Coverage: 2 years against manufacturing faults. Installation damage, accidental damage, misuse, incompatible devices, normal wear and missing or removed identification labels are not covered.
Screens: Removing or tampering with the QR code sticker voids the warranty.
Batteries: Professional installation is required. Separate battery claim requirements apply below.
Shipping: We provide a prepaid return label for approved claims. Items must be packed securely. Additional damage caused during return transit is not covered.
Outcome: Replacement or refund within 1 business day once inspected.
Change of mind: Items may still qualify for a change of mind return within 30 days. See our Returns & Refunds Policy.

This is a summary only. Please read the full Warranty Policy below for complete terms.

Warranty Information

All items purchased from Online Mobile Parts come with a 2 year Australian warranty against manufacturing defects. The warranty covers the replacement part purchased from us.

The warranty does not cover:

Normal wear and tear
Incorrect installation or removal
Physical or accidental damage
Torn flex cables or damaged connectors
Drops, impacts or liquid exposure
Use with an incompatible device
Modified parts
Damage caused by continued use after signs of failure
Faults or damage unrelated to the supplied replacement part

Warranty claims are assessed using inspection, testing, photographs and other supporting information where required.

If a claim is approved, we will provide a replacement, refund or other appropriate resolution.

All refund payments are returned to the original method of payment, in line with ACCC guidelines.

Troubleshooting Before Claiming

The following troubleshooting steps apply to replacement parts other than batteries. For a battery issue, follow the separate Replacement Battery Warranty Claims section below.

Most issues can be resolved with the checks below. Please complete these steps before lodging a warranty claim where safe and relevant.

Ensure the device is running the latest available iOS or Android version.
Power off the device.
Disconnect the battery.
Disconnect the replacement part.
Inspect the part, flex cable, connector and connection point for visible damage.
Check that the connector and device socket are clean.
Reconnect the replacement part and ensure the connection is firmly seated.
Reconnect the battery.
Power on the device and retest.

How to Lodge a Warranty Claim

Complete the troubleshooting checks above where safe and relevant.
Record a short video clearly showing the issue.
Email us at sales@onlinemobileparts.com.au with:
- Your order number
- A brief description of the issue
- A short video showing the issue
- Clear photos of the replacement part and any visible damage
- For replacement screens, a clear photo of the QR code sticker on the back of the screen
If a return is required, we will provide return instructions and a prepaid return label.
Pack the item securely to prevent damage during transit. Additional damage caused by inadequate return packaging is not covered.
Once we receive the item and verify the fault, we will send a replacement or issue a refund. Refunds are usually processed within 1 business day after inspection.

If a warranty claim is denied, the inspected item will not be returned unless you request its return and cover the return postage.

Replacement Battery Warranty Claims

Replacement batteries are for professional installation only.

If a battery problem occurs, stop using and charging the device. Contact the repair technician who installed the battery and ask them to safely inspect the device.

Where safe and possible, the repair technician must provide clear photos of:

The battery inside the device before removal
Both sides of the battery after removal
The battery label and identification markings
The battery flex cable and connector
Any affected device components

The technician should also provide a short written description of the issue and their inspection findings.

Information Required for a Battery Claim

Email sales@onlinemobileparts.com.au with:

Your order number
The device model
The installation date
The installer’s business name
The original installation invoice or receipt
The installer’s photographs and inspection findings
The date the issue first appeared
Confirmation of whether the device was used or charged after the issue appeared
Details of any drops, impacts, liquid exposure or later repairs

Unsafe Batteries

Customers must not attempt to remove or inspect a battery that is swollen, punctured, leaking, overheating, venting or otherwise unsafe. Contact the repair technician who installed the battery for assistance.

For safety reasons, do not post or transport an unsafe battery unless we provide return instructions. Contact us first and wait for further instructions.

Do not dispose of the battery until we confirm whether it is required for identification or assessment.

Battery Warranty Exclusions

Battery faults or damage caused by the following are not covered:

Incorrect installation or removal
Puncturing, crushing, bending or excessive heat
Torn flex cables or damaged connectors
Installation in an incompatible device
Drops, impacts or liquid exposure
Continued use or charging after signs of battery failure appeared
Damage or faults unrelated to the supplied battery

Battery claims are assessed using the photographs, installation information, technician findings and other available evidence.

Need Help?

If you are unsure whether your item qualifies or need assistance, contact us before returning the item.