Replacing iPhone parts is simple if you have the right tools. For iPhone screen replacements and iPhone battery replacements, we provide everything you need to replace the screen or battery yourself, including the tool kit. If this is your first repair, we recommend making it easier — and future repairs too — with our Service 138 Piece Repair Tool Kit, recommended by our technicians.
Returns / Refund Policy
Returns & Refunds Policy
We stand behind the quality of every part we sell. Whether you’ve changed your mind or run into an issue, we’ll do our best to make things right—fast.
30-Day Change of Mind Guarantee
Changed your mind? No worries. You can return any unused and unopened item within 30 days of purchase.
- Items must be in their undamaged original packaging and uninstalled.
- Return postage is at your cost.
- We’ll deduct our original shipping cost from the refund.
2-Year Warranty – Manufacturing Faults Only
If a part develops a manufacturing fault within 2 years of purchase, we’ll repair, replace, or refund it.
- All returns are inspected and tested before approval.
- User damage (e.g. cracked screens, torn flex cables, removed QR code stickers) voids the warranty.
- Faults caused during installation or use are not covered.
Who Covers the Shipping?
| Reason for Return | Return Shipping | Replacement Shipping | Refund Deductions |
|---|---|---|---|
| Faulty item | We pay | We pay | None |
| Change of mind | Customer pays | Customer places new order | Our original shipping cost |
| Ordered wrong item | Customer pays | Customer places new order | Our original shipping cost |
Damaged or Incorrect Items
Received something damaged or not what you ordered?
- Email sales@onlinemobileparts.com.au.
- Include your order number and photos.
- Contact us within 7 days of delivery.
Unclaimed or Returned Parcels
If your parcel is returned to us as unclaimed or refused, we’ll refund the item(s) minus our original shipping cost.
How to Return an Item
- Email us first at sales@onlinemobileparts.com.au with:
- Your order number.
- Reason for return or a brief description of the issue.
- Photos clearly showing the issue (if it’s a warranty claim).
- If returning a screen, include a clear photo of the QR code sticker on the back (this must be intact).
Please wait for confirmation from our team before sending your item.
- Once approved, post your item to:
Online Mobile Parts
PO Box 185, Alderley, Queensland 4051 - We recommend using tracked shipping to avoid delays or lost parcels.
- Once received and inspected, we’ll process your refund or exchange in line with this returns policy.
Refund Timeframes
Refunds are typically processed within 0-1 business days after your return is received and inspected. You’ll be notified by email once your refund has been issued.
Need Help?
If you’re unsure whether your item qualifies or need assistance, don’t hesitate to reach out. We’re here to help and aim to make warranty claims fast and straightforward.
All refund payments are returned back to the original method of payment, as per ACCC recommendations.
