Returns / Refund Policy

Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you are not 100% satisfied with your purchase within 14 days of receiving it, you can return the product for a full refund or exchange to equal value - just ensure the return is unused and in it's original condition & packaging.

Case examples where we cover all postage fees

  • For items purchased through our store, we cover all postage fees.
  • For items returned to our store because of a part fault, we cover all postage fees. A full refund is provided after the return is recorded and the part is verified for the reported fault.
  • For items returned to our store because of a part fault and wanting an exchange, we cover all postage fees.

Case examples where we cover partial postage fees

  • For items returned to our store because of user error (ordering the wrong part) and wishing to exchange for the correct item, the customer pays to return the item to us and is only charged for the second mail out.

Case examples where we do not cover postage fees

  • For items returned to our store because of user error (ordering the wrong part) and not wishing to exchange for the correct item, we will deduct the initial postage fee (our cost to send the item) from the refund. The customer will also be required to pay for the return postage.

Get in touch

At the end of the day, nearly everything on the edge comes down to a case-by-case basis. Send us an email, tell us what's up, and we'll work with you to make sure you’re happy.