Replacing iPhone parts is simple if you have the right tools. For iPhone screen replacements and iPhone battery replacements, we provide everything you need to replace the screen or battery yourself, including the tool kit. If this is your first repair, we recommend making it easier (and future repairs too) with our Service 138 Piece Repair Tool Kit, recommended by our technicians.
Returns / Refund Policy
Important: All returns require prior approval via email before sending items back. Unauthorised returns may be refused and not refunded.
Quick Returns Summary
- Change of Mind: 30 days, unused and unopened. Customer pays return postage. Refund minus our original shipping cost. If packaging is missing or damaged, 50% deduction. If the item is damaged, no refund.
- Warranty: 2 years on manufacturing faults only. User damage, installation issues, or missing QR codes are not covered.
- Damaged or Wrong Item: Contact us within 7 days with photos for a quick resolution.
- Shipping: We cover shipping on approved warranty claims. You cover change of mind or wrong item ordered.
- Refunds: Processed within 1 business day after inspection, back to your original payment method.
This is a summary only. Please read the full Returns & Refunds Policy below for complete terms.
Returns & Refunds Policy
We stand behind the quality of every part we sell. Whether you have changed your mind or run into an issue, we will do our best to make things right, fast, fair, and in line with Australian Consumer Law.
30-Day Change of Mind Guarantee
Changed your mind? You can return any unused and unopened item within 30 days of purchase, provided you follow the steps in this policy.
- Items must be in their original packaging, complete with all accessories, and uninstalled.
- Return postage is at your cost.
- We will deduct our original shipping cost from the refund, even if you received free shipping.
- If the item is damaged or shows signs of use, no refund will be provided.
- If the item is undamaged but packaging is damaged or missing, a 50% deduction will apply as we cannot resell it as brand new.
- Consumables, for example adhesives, tapes, or screen protectors once unsealed, and special order items not shown on our website are not eligible for change of mind returns.
2-Year Warranty: Manufacturing Faults Only
If a part develops a manufacturing fault within 2 years of purchase, we will repair, replace, or refund it.
- All returns are tested and inspected before approval.
- User damage (for example cracked glass, torn flex cables, liquid damage, modified parts, or removed QR code stickers) voids the warranty.
- Issues caused by improper installation, use with incompatible devices, or conditions outside normal use are not covered.
- Professional installation is strongly recommended for all parts.
Who Covers the Shipping?
| Reason for Return | Return Shipping | Replacement Shipping | Refund Deductions |
|---|---|---|---|
| Faulty item, warranty approved | We pay | We pay | None |
| Change of mind | Customer pays | Customer places new order | Original shipping cost; 50% deduction if packaging missing or damaged; no refund if item damaged |
| Ordered wrong item | Customer pays | Customer places new order | Original shipping cost; 50% deduction if packaging missing or damaged; no refund if item damaged |
Damaged or Incorrect Items
Received something damaged or not what you ordered?
- Email sales@onlinemobileparts.com.au within 7 days of delivery.
- Include your order number and clear photos of the issue.
- Items reported after 7 days may not be eligible for replacement or refund.
Unclaimed or Returned Parcels
If your parcel is returned to us as unclaimed, refused, or due to an incorrect address provided, we will refund the item or items minus our original shipping cost. Reshipments may incur additional postage charges.
How to Return an Item
- Email us first at sales@onlinemobileparts.com.au with:
- Your order number.
- Reason for return or a brief description of the issue.
- Photos clearly showing the issue for warranty claims.
- If returning a screen, include a clear photo of the QR code sticker on the back. This must be intact.
Please wait for confirmation and return instructions before sending your item. Unauthorised returns may be declined.
- Once approved, post your item to:
Online Mobile Parts
PO Box 185, Alderley QLD 4051 - Use tracked shipping. Lost parcels without tracking cannot be refunded.
- Once received and inspected, we will process your refund or exchange in line with this returns policy.
Refund Timeframes
Refunds are typically processed within 1 business day after your return is received and inspected. You will be notified by email once your refund has been issued.
Need Help?
If you are unsure whether your item qualifies or need assistance, reach out to us. We aim to resolve returns and warranty claims quickly and fairly.
All refund payments are returned back to the original method of payment, as per ACCC recommendations.
