Returns Policy Summary

Unopened or unused items: considered 'change of mind' returns can be returned or exchanged up to 30 days from the date of purchase. Ensure the item is unused and in its original packaging.

Used items: in the rare instance where an item is defective due to a manufacturing fault and not from user damage caused during installation or use, the item can be returned or exchanged up to 730 days from the date of purchase. All returns are inspected to verify the item fault prior to releasing funds or offering a free exchange. Physical damage caused by the user voids your warranty and any attempt to return the item for replacement or refund will be denied.

Any warranty expressed or implied does not cover user error or damage caused from installation or use.

All refund payments are returned back to the original method of payment, as per ACCC recommendations.

Case Examples Where We Cover All Postage Cost

• For items returned to our store because of a item fault, we cover all postage cost. A full refund is provided after the return is received and the item is inspected for the reported fault.
• For items returned to our store because of a item fault and wanting an exchange, we cover all postage cost.

Case Examples Where We Cover Partial Postage Cost

• For items returned to our store because of user error (ordering the wrong item) and wishing to exchange for the correct item, the customer pays to return the item to us and is only charged for the second mail out.

Case Examples Where We Do Not Cover Postage Cost

• For items returned to our store because of a change of mind or user error (ordering the wrong item) and not wishing to exchange for the correct item, we will deduct the initial postage fee (our cost to send the item) from the refund. The customer will also be required to pay for the return postage.

Get in touch

At the end of the day, nearly everything comes down to a case-by-case basis. Send us an email, tell us the situation, and we'll work out a solution.