Returns / Refund Policy

Important: Contact us for approval before returning an item. Returns sent without approval may be delayed or returned to the sender. Batteries must not be posted without return instructions from us.

Quick Returns Summary

Change of Mind: 30 days, unused and unopened. Customer pays return postage. Our original shipping cost is deducted from the refund. A 50% deduction applies if packaging is missing or damaged. Damaged or used items cannot be returned for change of mind.
Warranty: 2 years against manufacturing faults. Installation damage, accidental damage, misuse, incompatible devices, normal wear and missing or removed identification labels are not covered.
Batteries: Professional installation is required. Separate battery claim and return requirements apply below.
Damaged or Wrong Item: Contact us within 7 days with clear photos for a quick resolution.
Shipping: We cover shipping for approved warranty claims. The customer covers shipping for change of mind returns or incorrectly ordered items.
Refunds: Processed within 1 business day after inspection and returned to the original payment method.

This is a summary only. Please read the full Returns & Refunds Policy below for complete terms.

Returns & Refunds Policy

We stand behind the quality of every part we sell. Whether you have changed your mind or experienced an issue, we will assess your request in line with this policy and Australian Consumer Law.

30 Day Change of Mind Guarantee

You may return an unused and unopened item within 30 days of purchase, provided the requirements below are met.

The item must be uninstalled and in its original packaging with all included accessories.
Return postage is at your cost.
Our original shipping cost will be deducted from the refund, including where free shipping was provided.
Items that are damaged, installed or show signs of use cannot be returned for change of mind.
If the item is undamaged but its packaging is damaged or missing, a 50% deduction will apply because the item cannot be resold as new.
Consumable items, including adhesives, tapes and screen protectors, cannot be returned once opened or unsealed.
Special order items that are not normally listed on our website cannot be returned for change of mind.

2 Year Warranty: Manufacturing Faults Only

If a replacement part develops a manufacturing fault within 2 years of purchase, it will be assessed under our warranty policy.

Warranty claims are assessed using inspection, testing, photographs and other supporting information where required.
Normal wear and tear is not covered.
Incorrect installation or removal is not covered.
Physical or accidental damage is not covered.
Torn flex cables, damaged connectors, cracked glass, liquid damage and modified parts are not covered.
Issues caused by incompatible devices or conditions outside normal use are not covered.
Missing or removed identification labels may prevent the item from being identified and assessed.

Professional installation is recommended for replacement parts and required for batteries.

For complete warranty terms, please view our Warranty Information page.

Replacement Battery Returns and Warranty Claims

Replacement batteries are for professional installation only.

If a battery problem occurs, stop using and charging the device. Contact the repair technician who installed the battery and ask them to safely inspect the device.

Where safe and possible, the repair technician must provide clear photos of:

The battery inside the device before removal
Both sides of the battery after removal
The battery label and identification markings
The battery flex cable and connector
Any affected device components

The technician should also provide a short written description of the issue and their inspection findings.

Information Required for a Battery Claim

Email sales@onlinemobileparts.com.au with:

Your order number
The device model
The installation date
The installer’s business name
The original installation invoice or receipt
The installer’s photographs and inspection findings
The date the issue first appeared
Confirmation of whether the device was used or charged after the issue appeared
Details of any drops, impacts, liquid exposure or later repairs

Unsafe Batteries

Customers must not attempt to remove or inspect a battery that is swollen, punctured, leaking, overheating, venting or otherwise unsafe. Contact the repair technician who installed the battery for assistance.

Do not post or transport an unsafe battery unless we provide return instructions. Contact us first and wait for further instructions.

Do not dispose of the battery until we confirm whether it is required for identification or assessment.

Battery Warranty Exclusions

Battery faults or damage caused by the following are not covered:

Incorrect installation or removal
Puncturing, crushing, bending or excessive heat
Torn flex cables or damaged connectors
Installation in an incompatible device
Drops, impacts or liquid exposure
Continued use or charging after signs of battery failure appeared
Damage or faults unrelated to the supplied battery

Battery claims are assessed using photographs, installation information, technician findings and other available evidence.

Do not send a battery to our return address unless we have provided specific return instructions.

Who Covers the Shipping?

Reason for Return	Return Shipping	Replacement Shipping	Refund Deductions
Faulty item, warranty approved	We pay	We pay	None
Change of mind	Customer pays	Customer places a new order	Original shipping cost and a 50% deduction if packaging is missing or damaged. No refund if the item is damaged, installed or used.
Incorrect item ordered	Customer pays	Customer places a new order	Original shipping cost and a 50% deduction if packaging is missing or damaged. No refund if the item is damaged, installed or used.

Damaged or Incorrect Items

If you receive an item that is damaged or different from what you ordered:

Contact us at sales@onlinemobileparts.com.au within 7 days of delivery.
Include your order number and clear photos showing the issue.
Keep the item and its packaging until we provide further instructions.

Unclaimed or Returned Parcels

If your parcel is returned to us as unclaimed, refused or because an incorrect address was provided, we will refund the returned items minus our original shipping cost. Additional postage charges apply if you ask us to send the parcel again.

How to Return an Item

Email us first at sales@onlinemobileparts.com.au with:
- Your order number
- The reason for the return or a brief description of the issue
- Clear photos showing the issue for warranty claims
- For replacement screens, a clear photo of the QR code sticker on the back of the screen
Wait for confirmation and return instructions before sending the item.
If your return is approved, send it to:
Online Mobile Parts
PO Box 185, Alderley QLD 4051
Do not send batteries to this address unless instructed.
Use tracked shipping. We cannot refund parcels that are lost during return shipping.
Pack the item securely to prevent damage during transit.
Once received and inspected, we will process the approved refund or exchange in line with this policy.

Refund Timeframes

Refunds are usually processed within 1 business day after the returned item is received and inspected. You will be notified by email once the refund has been issued.

Need Help?

If you are unsure whether an item qualifies for return or need assistance, contact us before sending the item.

Refunds are returned to the original payment method, in line with ACCC recommendations.