Returns Policy | Online Mobile Parts

Last Updated: 15 April 2021

If you are not 100% satisfied with your purchase, you can return the product for a full refund or exchange to equal value.

You can return an unopened or used product up to 14 days from the date of purchase.

All returned products must be in their original condition and packaging.

Regarding Postage Fees:

a) For items purchased through our store, we cover the postage fee for the customer.
b) For items returned to our store because of a part fault, we cover the postage fee.
c) For items returned to our store because of user error (ordering the wrong part) and wishing to exchange for the correct item, we cover the first postage fee and charge for the second postage fee. You will also be required to pay to return the item to us.
d) For items returned to our store because of user error (ordering the wrong part) and not wishing to exchange for the correct item, we will deduct the initial postage fee (our cost to send you the item). You will also be required to pay for the return postage.

⚠️ Even though Online Mobile Parts carries out extensive testing prior to dispatch, please connect your replacement part to your device and test its functionality prior to closing up your device.