How easy is it to replace iPhone parts myself?

Replacing iPhone parts can be straightforward with the right tools and a reliable guide. We include essentials for common repairs, and our 138-Piece Repair Tool Kit helps first-time and future repairs.

I ordered the wrong part - can I exchange it or get a refund?

Yes. You can request an exchange or refund within 14 days. Items must be unused, undamaged, and in original packaging. Return postage fees apply. See our Returns Policy for details.

Do your parts include a warranty?

Yes - all parts include our industry-leading 2-year Australian warranty. Wholesale customers receive extended coverage, with Enterprise accounts eligible for a lifetime warranty. Full terms are on our Warranty Information page.

Do you offer wholesale pricing?

Yes - once your account spend reaches the eligibility threshold, your account is upgraded to our Wholesale Program, unlocking exclusive pricing, increased cashback rewards and extended warranty benefits.

What level of quality can I expect?

We supply premium-grade replacement parts sourced from trusted manufacturers. Each component undergoes strict quality control including optical inspection; touch and display calibration; flex-cable solder-joint integrity testing; and cycle-tested durability checks. This ensures reliability, accurate colour reproduction and proper fitment. All parts are backed by our 2-year warranty.

When will my order be dispatched?

Orders placed before 12:00 PM AEST are dispatched the same business day. Orders after the cut-off are dispatched the next business day. For more details, visit: https://www.onlinemobileparts.com.au/delivery

How long does delivery take?

Standard Post: 0–5 business days. Express Post: 0–3 business days. Timeframes vary by location. Tracking is provided with every order. For more details, visit: https://www.onlinemobileparts.com.au/delivery

Which payment methods do you accept?

We accept major credit/debit cards, PayPal, WeChat Pay, Alipay, Zip Pay, Afterpay and more.

How do Reward Points work?

Earn cashback rewards on every $25 spent, and redeem points on future orders. See our Reward Points page for details.

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Frequently Asked Questions (FAQ)